Terms of service

Important notice

These terms of use (“Terms”) govern your access to and use of MatFit (the “Service”), an online fitness guidance application operated by [Your full legal name as sole trader] (“we”, “us”, “our”).

These Terms are intended for consumers (individuals acting wholly or mainly outside their trade, business, craft, or profession) based in the United Kingdom. They do not constitute legal advice. Before going live, you should have them reviewed by a UK-qualified solicitor against your actual product, marketing, checkout journey, and refund handling.

Nothing in these Terms affects your statutory rights under applicable law (including the Consumer Rights Act 2015).

Definitions

• Account: the user account you create to access the Service (including credentials managed through our authentication provider).
• Content: all materials made available through the Service (including text, graphics, videos, audio, 3D visualisations, workout structures, programmes, and software).
• Subscription: a recurring paid plan that gives access to paid features or Content for a billing period.
• You: the individual accepting these Terms.

Eligibility and accounts

You must be at least 16 years old to use the Service. If you are under 18, you confirm that you have permission from a parent or legal guardian who accepts these Terms on your behalf. We may refuse service or close Accounts that we reasonably believe do not meet these requirements.

You are responsible for providing accurate registration information and for all activity under your Account. You must keep your login details confidential and notify us promptly using the contact details if you suspect unauthorised access.

We use a third-party authentication provider (Clerk) to help manage sign-in and Account security. Your use of Clerk is also subject to Clerk’s terms and privacy notice. If you delete your Account through our tools or through Clerk where applicable, some data may remain in backups for a limited period as described in our Privacy policy.

The Service

MatFit provides guided mat-based fitness programmes, exercise information, workout playback, progress tracking, and related features. We may update, add, or remove features and Content where reasonably necessary to maintain security, comply with law, or improve the Service.

The Service requires a compatible device and internet access. You are responsible for any charges you incur from your network provider or device manufacturer.

We do not guarantee that the Service will be uninterrupted or error-free. We may carry out maintenance with or without notice where reasonably necessary.

Health, medical, and safety

The Service provides general fitness information for educational and recreational purposes. It does not provide medical advice, diagnosis, or treatment, and is not a regulated healthcare or telehealth service.

You should consult a qualified medical professional before starting or changing any exercise programme, especially if you are pregnant, have a medical condition, injury, pain, chest pain, dizziness, or have been advised to limit physical activity. Stop exercising and seek medical attention if you experience pain, faintness, shortness of breath, or other concerning symptoms.

You choose to participate at your own risk and are responsible for exercising in a safe environment, using appropriate equipment, and selecting movements suitable for your ability and condition.

Subscriptions, fees, and payment processing

Paid access is sold as a Subscription unless we expressly offer a different product (for example a fixed-term pass). The price, billing cycle (for example monthly or annual), currency, taxes, and what is included are shown to you before you pay and in your order confirmation.

Payments are processed by [e.g. Stripe Payments Europe Ltd — replace with your provider] (our payment processor). We do not receive or store your full card details on our servers. Your use of payment services is subject to the payment processor’s terms and privacy notice.

Recurring billing: unless you cancel in accordance with these Terms, your Subscription renews automatically at the end of each billing period at the then-current price (which we may change with advance notice as described below).

Failed payments: if a renewal charge fails, we may suspend paid access until payment succeeds, retry the charge where permitted, or cancel your Subscription. We will use reasonable efforts to notify you using the email associated with your Account.

Taxes: stated prices may be inclusive or exclusive of VAT or other applicable taxes, as shown at checkout.

Price changes: we may change Subscription fees for future billing periods. Where required by law, we will give you reasonable advance notice and explain how to cancel if you do not accept the new price.

Records and invoices: tax invoices and full payment receipts are issued and held by [e.g. Stripe Payments Europe Ltd — replace with your provider] (your primary place to download them). We may keep a summary of your subscription status and billing-related events in our systems so the Service reflects your plan and so we can meet legal obligations. If anything shown in MatFit disagrees with your receipt or billing portal, rely on the payment processor’s records and contact us.

Cancellation by you; renewal; statutory rights

You may cancel your Subscription through the account or billing management tools we make available, or by following the cancellation steps described in-app or in your payment confirmation. Those steps are designed to match what happens in [e.g. Stripe Payments Europe Ltd — replace with your provider] (for example cancelling future renewals in the billing portal). Cancellation stops future renewals; you typically retain access for the remainder of the period you have already paid for unless we say otherwise at purchase.

If you are a consumer, you may have a statutory right to cancel contracts concluded at distance within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to exceptions.

Where you purchase digital content supplied on a non-physical medium and you request immediate supply and acknowledge that you will lose your cancellation right once delivery starts, you may not be able to cancel for a refund once access is granted, except where you still have remedies under applicable law (for example if the digital content is faulty).

Critical: this clause must match your real checkout wording, tick-boxes, and what is supplied at each moment. If your flow does not collect an express acknowledgement for immediate digital supply, ask a solicitor to adjust both the product journey and these Terms.

Where a statutory cooling-off right applies and is not excluded, the cancellation period expires 14 days after the day the contract is entered into, unless regulations provide otherwise for your specific offer.

To exercise a statutory cancellation right where available, contact us using the contact details with a clear statement. Refunds required by law will be processed without undue delay and in any event within 14 days from the day we receive your cancellation notice, using the same means of payment unless you agree otherwise.

Acceptable use

You agree not to:

• use the Service unlawfully, fraudulently, or in a way that harms others;
• attempt to probe, scan, or test the vulnerability of the Service, or breach security or authentication;
• scrape, harvest, or extract Content or user data at scale, or use automated means to access the Service without our written consent (except for public search engines indexing public pages where permitted);
• reverse engineer, decompile, or disassemble any part of the Service except to the extent such restriction is prohibited by applicable law;
• copy, distribute, sell, resell, publicly perform, or create derivative works from our Content except as allowed by these Terms or law;
• impersonate another person, misrepresent your affiliation, or share Account credentials in a way that circumvents access limits or payment obligations;
• upload or transmit malware, spam, or material that infringes intellectual property or privacy rights;
• interfere with the normal operation of the Service or impose an unreasonable load on our infrastructure.

We may investigate suspected abuse and cooperate with law enforcement. We may suspend or terminate access for conduct that we reasonably believe violates these Terms or puts the Service or users at risk.

Intellectual property

We and our licensors own all intellectual property rights in the Service and Content, including branding, software, visuals, and programme structures. Subject to your compliance with these Terms and payment obligations, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service and Content for your private, non-commercial use.

You may not remove copyright or proprietary notices, circumvent technical protections, or use the Content to train machine learning models or build a competing product without our prior written consent.

If you submit feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use them to improve the Service without obligation to you.

Third-party services and subprocessors

The Service relies on third-party infrastructure, including:

• Clerk for authentication and related security features;
• Convex for application data storage, synchronisation, and backend processing;
• [e.g. Stripe Payments Europe Ltd — replace with your provider] for payment processing.

Those providers process data in accordance with their own terms and privacy notices, as summarised in our Privacy policy. We are not responsible for third-party services outside our reasonable control, but we remain responsible to you for the Service we provide under applicable law.

Privacy

Our Privacy policy explains how we process personal data under UK GDPR and the Data Protection Act 2018. By using the Service, you acknowledge that we process personal data as described there.

Changes to the Service and to these Terms

We may modify the Service to reflect changes in technology, regulation, or business needs. Where a change materially reduces the functionality you reasonably rely on for a paid Subscription, your remedy is typically to cancel future renewals; where applicable law gives you additional rights, those rights remain unaffected.

We may update these Terms from time to time. If an update is material, we will notify you by reasonable means (for example email or an in-app notice) and indicate when the update takes effect. If you do not agree, you should stop using the Service and cancel your Subscription. Continued use after the effective date may constitute acceptance, where permitted by law.

Suspension and termination

You may stop using the Service at any time and cancel your Subscription as described above. We may suspend or terminate your access if you materially breach these Terms, if we must do so to comply with law, or if continued provision would create serious risk (for example security incidents).

On termination, your right to access the Service ends. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, governing law, and dispute resolution) will survive.

Warranties

The Service and Content are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the Service will meet your personal objectives or that results will be accurate or achievable for your circumstances.

For consumers, nothing in these Terms excludes or limits any warranty or remedy that cannot be excluded or limited under the Consumer Rights Act 2015 or other applicable law.

Limitation of liability

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Subject to the paragraphs above, our total aggregate liability arising out of or in connection with the Service and these Terms (whether in contract, tort, negligence, or otherwise) will be limited to the greater of: (a) the total amount you paid to us for the Subscription in the 12 months before the event giving rise to liability; and (b) £50.

We are not liable for business losses, loss of profit, loss of opportunity, or indirect or consequential losses where you use the Service as a consumer.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.

Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless against claims, damages, losses, and reasonable legal costs arising from your misuse of the Service, your breach of these Terms, or your infringement of a third party’s rights where that infringement is caused by content or materials you supply to us (for example if you upload unlawful material where the product allows it).

Complaints, governing law, and jurisdiction

If you have a complaint, contact us first using the contact details. We will try to resolve it in good faith.

These Terms are governed by the law of England and Wales. If you are a consumer resident in the UK, you may bring proceedings in the courts of England and Wales, or in the courts of the part of the UK in which you live if that right is given to you by mandatory rules.

Alternative dispute resolution: you may have access to out-of-court mechanisms (for example the European ODR platform) depending on current availability and your circumstances. Nothing in this section limits non-waivable consumer rights.

General

• Entire agreement: these Terms, together with documents expressly incorporated by reference (including the Privacy policy), constitute the entire agreement between you and us regarding the Service.
• Assignment: you may not assign or transfer your rights under these Terms. We may assign our rights to a successor that agrees to honour these Terms.
• Severability: if a provision is invalid, the remainder stays in effect to the maximum extent permitted.
• No waiver: failure to enforce a provision is not a waiver.
• Language: the English language version prevails if translated.